Customer Care Specialist 1/17/2017
Category: Operations Support
Job Type: Direct hire
One of our top clients is looking for a Customer Service Representative in the Broomfield, CO area. This is a great opportunity to get your foot in the door with a large company that recognizes the importance of customer service and creates a fun, team-oriented environment.
What You’ll Do:
As the Customer Service Representative, you will provide an exceptional experience to clients. You will specialize in inbound calls for a particular program. On a day to day basis, you can expect to:
- Handle incoming calls for a particular line of business which may include entering client registrations, taking reservations, etc.
- Educate clients on the program, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.
- Complete reservation process, place outgoing calls to providers on more urgent needs and open cases as needed.
- Assist clients on the phone by troubleshooting, researching, and finding resolutions.
- Answer incoming calls in a timely manner, meeting service level standards.
- Meet or exceed performance standards.
- Assist clients with escalations when needed.
What You Bring:
You have outstanding customer service skills and enjoy speaking with people. You are very organized and you love to work with a team to get things done. You have:
- At least 1 year of customer service, help-desk, or similar experience.
- Excellent communication skills (You will need to document content of phone conversations accurately).
- Exceptional organizational and time management skills necessary.
- The ability to type 35 wpm.
- Amazing data entry skills.
- Basic knowledge of Microsoft applications (at least Outlook and Word).
- The ability and willingness to learn about new software systems.
- The ability to determine the customer’s needs and acquire necessary information without following a scripted process.
- High School Diploma/GED Required, and AA or BA Preferred
- Bilingual skills in Spanish (preferred).
What We Offer:
This is one of our top clients. They offer a diverse, fun, fast paced and supportive environment for all employees. This amazing environment is why they have been recognized multiple times as a great place to work by Fortune magazine and The Denver Post.