Damage Investigator 4/10/2024
Category: Telecommunications
Job Type: Direct hire
Veriant Solutions is actively seeking a Damage Field Investigator for a top client. This is an outstanding opportunity for individuals who are self-motivated and organized who are looking for a career outside of an office, with a lot of action. You will be, in combination, remotely working from home and on the road in the local area. This opportunity includes salary, full benefits, paid mileage and annual bonus.
What You’ll Do:
- On-site investigation of underground and aerial cable and fiber optic damage
- Learn, understand, and be able to utilize applicable 811 Statutes, excavator requirements, National Electric Safety Code (NESC) standards
- Develop a professional working relationship with the client, their contractors, technicians, management team
- Develop a solid working relationship with the client’s locate company and exchange investigation information
- Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
- Professionally photograph and process the damage scene to accurately portray and determine liability
- Conduct a fact and evidence-based investigation in a timely manner including review of available public records such as motor vehicle crash reports, contacting excavators for proof of locate requests and any other relevant information to determine liability and root cause of damage
- Compile all investigation material electronically including a summary report of the damage and the determination of liability and submit to the recovery team for processing.
- Assist Claims Recovery team post-investigation
- Be available to field damage calls and respond across the market when dispatched
- Maintain a working knowledge of the entire claims process
What You Bring:
- Reliable and presentable personal vehicle with valid driver’s license and current insurance; minimum BI/PD insurance coverage 100/300/100
- Excellent written, verbal and interpersonal communication skills
- Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of web based operational tasks including business email communication
- Investigation experience
- Knowledge of the cable and fiber optic industry and/or underground utility construction and maintenance preferred
- Flexible work schedule; dispatched to reported damages of the client’s facilities as they occur. This can include damages day or night and in varying weather conditions
- Prior utility damage investigation a plus
- Claims background a plus
What We Offer:
- Competitive salary between $52,000 - $54,000 annual
- National mileage reimbursement ($0.65 per mile)
- Health benefits include medical, dental & vision for you and your dependents
- Company-paid Short-term Disability benefits after 1 year of service
- 401(k) Plan on the first of the month following your start date with a safe-harbor match after 1 year of service
- Paid Time Off
- Supplemental Life Insurance